How To Choose A Good Security Agency For Your Society
How To Choose A Good Security Agency For Your Society
Safety is an ever-rising concern in today’s day and age. Whenever a new infrastructure comes up, whether it is an office setup, a gated community or an independent villa, security is the first thing on everyone’s mind. Choosing the right security agency is a decision that significantly affects the safety of your office, society or home, and also the list of benefits that tag along. Here are some of the factors to check/consider before hiring a security agency.
1. Check if your security service is licensed
It is illegal for any agency or organization to function without holding a license. Therefore, the foremost thing to double check is whether the agency is licensed or not. In case of a private agency, check if it is governed by the Private Security Agencies Regulation Act, /2005, also known as ‘PSARA.’ As per the license, every agency must have supervisors who undergo the right training and have the necessary skills to ensure their guards are executing work as expected. The act lists out criteria that would qualify or disqualify a guard; it also states the expected health condition and dress code required for the guards. As per the prevailing norms, the agency is required to start working within six months of receiving the license.
2. Find out the guard attrition rate
The attrition rate of guards in the security industry is quite high. This happens due to factors like stress, wages, lack of job security and a lack of growth. While selecting a security agency, checking their attrition rate is an absolute must. As a thumb rule, the rate of attrition is directly proportional to the agency’s reliability.
3. Ask for a Service Level Agreement (SLA)
SLAs establish what the security agency will and will not provide to their customers. Be it video surveillance or guard control devices for their guard patrol, it is all be covered in the agreement. SLAs also help you to manage the business processes for improved efficiency since they clearly outline defined procedures in case of an issue. Therefore, it is imperative to ensure that you are provided with an SLA.
4. Ensure quality of service
A double check on the quality of service before you decide to hire a security agency will reap benefits in the long run. However, how do you ensure quality of service? Here are some questions that can help you establish trust: How is the misconduct of a guard dealt? How well are they trained at handling unexpected and stressful situations? Does every security guard have a license? The answers will help the decision-making team to understand the quality of the service offered. Also, remember, there is no harm in requesting for a trial to gauge if the security agency meets your organizational requirements.
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