Am I responsible for the compliance of the security/housekeeping manpower or the agency?
Am I responsible for the compliance of the security/housekeeping manpower or the agency? In my years of heading a security and housekeeping agency, one of the most common questions people ask me is, who is responsible for the compliance of the security or housekeeping manpower. I will try to give my perspective on this, in this letter. For compliances most of the customers feel that if they have taken the guard from a security agency, then the agency is responsible for all the compliances, whether it is ESI, PF, minimum wages, or most importantly over-time (in case of 12 hours of duty). Needless to say, the agency has a very critical responsibility and it cannot wash off its hands from their responsibilities. However, the end customer, being the principal employer, is legally as bound as the agency, if not more. The only way the principal employer can pass off its responsibilities to the agency is, if it gives the agency a breakup which includes all the heads including ESI, PF, l...